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Question #: 6871

Question: I have send an email to customerservice@buildyourcnc.com

Current Solution

Thanks for sending an email to customerservice@buildyourcnc.com; however, this Customer Service Live service will provide the same or better response than email.

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Other Possible Solutions to this Question

  • I send a couple emails to customer service but have not heard back. Were they recieved?

    The emails are checked only a few times in the day and between those times, we are working on production. However, this "Customer Service" system is actively checked as I receive a text message every time a new question is posed and when a response to a question is added. Please use this "customer service" section of the website as you will be responded to quickly (unless I am sleeping or on the road.

    Thanks
    Patrick Hood-Daniel

    Additional Information:
    Thank you so much! Sorry for the rush. Just excited to get some stuff done for the holidays! Looks like a great machine. Very psyched!
    Ben


    Additional Information:
    Not a problem at all. Thanks.

    Click the link to respond:
    I send a couple emails to customer service but have not heard back. Were they recieved?

  • Will you send me an email when my order ships?

    Yes, an email is sent to the customer as soon as a label is printed from our system. The email includes the carrier name and the tracking number so you can keep an eye on the path of the shipment, if the service that was purchased includes this tracking service.

    Click the link to respond:
    Will you send me an email when my order ships?

  • Why do you not send an email immediately after receiving a paid order?

    I believe we do. I will check the website code to see what is going on.

    Additional Information:
    OK. I didn't receive an email. Checked Spam folder, just in case, and nothing there either.

    Additional Information:
    Thanks I was going to suggest that. The code does have the email implementation and appears to be working fine. Did you look at the status of your order in the account section of the website?

    Additional Information:
    Yes. I checked status. It's in "Processing" so I understand you got the order and are working on it. No big deal, just was a bit surprised due to the no email.

    Additional Information:
    You may be able to find the email using these specifics:
    The subject line is: BuildYourCNC.com Order Confirmation
    Some of the content in the email is:
    Thank you for your purchase. The following message contains information regarding your purchase. Please verify the information and if there are any modifications, please contact us at the phone number provided on buildyourcnc.com immediately so we can revise your order prior to shipping.

    Some information on the order will follow.

    You can use this information to search for the email. If your email system still didn't show any results, please let me know and I will try to find the issue, as other customers may have this issue as well.

    The sender of the email is shipping@buildyourcnc.com which can also be used as a way to search for the email.

    Click the link to respond:
    Why do you not send an email immediately after receiving a paid order?

  • we are a tax exempt agencey and need to send a copy of our tax exemption form. Pleae let me know where to email

    You can send the tax exemption form email to sales@buildyourcnc.com

    Thanks, Patrick

    Click the link to respond:
    we are a tax exempt agencey and need to send a copy of our tax exemption form. Pleae let me know where to email

  • I have purchased the Mach3 licence from you, How soon can I expect the email with the licence?

    As long as Mach3 orders are received during business hours they are generally emailed that same day.

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    I have purchased the Mach3 licence from you, How soon can I expect the email with the licence?

  • please send me email at this adresse zize442001@yahoo.com.br i need buy some material Tanck

    Considering that "materials being lased by may emit gasses that are harmful to humans (corrode human tissue and cause damage to respiratory organs). Always read the MSDS (Material Safety Data Sheet) for the material to be lased. You can find these MSDS from manufacturer websites for the material you are considering for use in the laser system."
    We successfully have worked on Thin sheets of Brasswood, glass, foam, plexi-glass. The thickest materials you will be able to successfully cut is 1/4".

    Click the link to respond:
    please send me email at this adresse zize442001@yahoo.com.br i need buy some material Tanck

  • did you receive my order yesterday, I have not received an email and I am concerned. Norman Guerin

    Let me check

    Additional Information:
    Yes, the order is in our system for the Mach3 license and the Mach3 USB.

    Additional Information:
    I just logged in using your username and I am able to see your order details in the "[ My Account ]" link at the top of the webpage.

    Click the link to respond:
    did you receive my order yesterday, I have not received an email and I am concerned. Norman Guerin

  • Do you have a laser kit that is larger than the blackTooth?

    We have one in the works. It is a 4'x8' machine that will house the 80w laser tube on the gantry. The machine is bout 2 months out as of 1/7/2014.

    Click the link to respond:
    Do you have a laser kit that is larger than the blackTooth?

  • Does the MDF have to be 3/4" or can you use Thinner sheets?

    It's best to use 3/4" sheet for the scratch build machines on this site. There needs to be room on the edge of the sheet for an intersecting hole to meet the hole for the cross dowel.

    Click the link to respond:
    Does the MDF have to be 3/4" or can you use Thinner sheets?

  • do you have any retail store or warehouse in Canada?

    We do not have any connections with international retailers at this time.

    Click the link to respond:
    do you have any retail store or warehouse in Canada?

  • Hello. Tried to send you guys an email but it wouldn't go through. Just wanted to check on my VLXL and if it will be ready to ship out tomorrow.

    I just texted Juan to call you before he leaves the office.

    Additional Information:
    Thank you.

    Additional Information:
    My pleasure.

    Click the link to respond:
    Hello. Tried to send you guys an email but it wouldn't go through. Just wanted to check on my VLXL and if it will be ready to ship out tomorrow.

  • Can I have two motors and drivers on a single axis?

    Yes, you can have two drivers connected to a single axis. If you want the two drivers/motors to work as a single, more concerted pair, then I would suggest connecting the two drivers to a single step pulse and direction signal.

    That is to say:
    driver 1 and driver 2 have wires connecting from the CP terminals of the drivers to a single step terminal on the interface board (USB or parallel breakout board), and the CW terminals of the drivers connected to a single direction terminal on the interface board.

    If the motors need to spin in the opposite directions, simply reverse one of the the motor A B coil connections (i.e. wires that would go to A+ and A- is connected to the B+ and B-, and the same with the B+ and B- to the A+ and A-). You can alternatively resolve this mechanically if desired.

    Click the link to respond:
    Can I have two motors and drivers on a single axis?

  • Do you have any tutorial about conecting emergency stop buttom?

    We currently do not have a tutorial on setting up the emergency e-stop button, however it works very similar to a limit switch. (limit switch tutorial: https://buildyourcnc.com/PrimeronHomingandLimitSwitches.aspx)

    There is 2 sides to the e-stop, first being green NO-Normally Open and secondly being red NC-Normally Closed. From these two sides you will have too choose in which manner you would like to wired the e-stop.
    If you plan on smashing the button when there is a problem, (as we all do :D) we would recommend wiring it in normally open - Green side. The wiring is simple, you will only need 2 wires going from GND to the input pin, the orientation of the wires is not as important with these switches.

    Setup
    Mach 3:
    You will go to config/ports&pins/inputsignals, there will be one item in that tab enable, e-stop, you will then enter the pin number and you are done.

    Planet-CNC:(with our board) there is not designated pin which we would recommend wiring it directly to the power cord going to your CNC electronic power supply. Wire it in normally open and to the live/load wire.

    3rd party board compatible with planet-cnc or a direct planet-cnc board, go to file/settings/general, there you will choose the output pin for your e-stop as stated on the board schematic.

    "On a personal note: I have ran into 1 issue once being that they placed the colored covers on the opposite sides, which means that green is red, and red is green. I only ran into this once but I would rather share this info. as a possiblity."

    Click the link to respond:
    Do you have any tutorial about conecting emergency stop buttom?

  • Do you have any recomended motor tuning speeds for the black toe

    These are the recommended initial motor tuning settings for the blackToe:

    X-axis
    “CW230 (3.0A) Driver”
    Set to 1/16 Microstep, 2.7A
    Dipswitches: 11001100
    Mach3 Motor Tuning: 1422.22 steps/in

    Y-axis
    “CW230 (3.0A) Driver”
    Set to 1/16 Microstep, 2.7A
    Dipswitches: 11001100
    Mach3 Motor Tuning: 1422.22 steps/in

    Z-axis
    “CW230 (3.0A) Driver”
    Set to 1/4 Microstep, 2.7A
    Dipswitches: 10101100
    Mach3 Motor Tuning: 1600 steps/in

    Click the link to respond:
    Do you have any recomended motor tuning speeds for the black toe

  • Please let me know info about order for mach4 approval #2MT90765S1920712X. I haven't received an email. Thank you.
  • Can you send the 40W cutter kit to Switzerland

    Absolutely. Please send an email to sales@buildyourcnc.com with your address and we will get a shipping quote for you.

    Click the link to respond:
    Can you send the 40W cutter kit to Switzerland

  • How can I have two stepper motors on one axis

    Yes, you can use 2 motors in the same axis output, however you will still need a driver for that motor! Also depending on the orientation on which you mount the motor you might have to invert the direction of the motor, and that will be simple by swapping the A+,A-, to the B+,B- locations and vice versa, from the driver to the motor wiring.

    Also you can run a slave motor using another axis on the board, and setting it up in the Planet-CNC settings.

    Planet-CNC/File/Settings/Axes, here you will enter 3 in the Number of Axes location, and then change the Function of the Axis 4 to Slave 1. There you will have the 4th axis or A-axis be a slave for the x-axis.
    Slave 1 - X-Axis
    Slave 2 - Y-Axis
    Slave 3 - A-Axis
    Slave 4 - B-Axis
    Etc...

    Click the link to respond:
    How can I have two stepper motors on one axis

  • DO HAVE TO REMOVE THE PORTER CABLE 892 ROUTER EVERY TIME CHANGE BIT?

    If you remove the dust shoe, you should be able to reach the collet to remove the end mill.

    Click the link to respond:
    DO HAVE TO REMOVE THE PORTER CABLE 892 ROUTER EVERY TIME CHANGE BIT?

  • I have theNema 24, 425 Oz stepper motors kit what are my Ports and Pins?

    The ports and pins are designated by the breakout board that you have, Now here are the schematics for both(https://www.buildyourcnc.com/item/electronicsAndMotors-parallel-breakout-relay#prettyPhoto/2/ and https://www.buildyourcnc.com/item/electronicsAndMotors-electronic-component-USB-Controller-Breakout#prettyPhoto/2/) Which for the Parallel the pins will be 1,14,2,3,4,5,6,7,8,9. For 1,14 you will need to use them together for a additional axis. Setup will be (ex.mach3) step in (2) / direction pin (3). continued for other pins, 4,5 6,7 etc.
    Now for the USB it has the label on the board right next to the terminal blocks, x-axis/etc.

    Click the link to respond:
    I have theNema 24, 425 Oz stepper motors kit what are my Ports and Pins?

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