Let me check

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Yes, the order is in our system for the Mach3 license and the Mach3 USB.

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I just logged in using your username and I am able to see your order details in the "[ My Account ]" link at the top of the webpage.

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did you receive my order yesterday, I have not received an email and I am concerned. Norman Guerin

The emails are checked only a few times in the day and between those times, we are working on production. However, this "Customer Service" system is actively checked as I receive a text message every time a new question is posed and when a response to a question is added. Please use this "customer service" section of the website as you will be responded to quickly (unless I am sleeping or on the road.

Thanks
Patrick Hood-Daniel

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Thank you so much! Sorry for the rush. Just excited to get some stuff done for the holidays! Looks like a great machine. Very psyched!
Ben


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Not a problem at all. Thanks.

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I send a couple emails to customer service but have not heard back. Were they recieved?

As long as Mach3 orders are received during business hours they are generally emailed that same day.

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I have purchased the Mach3 licence from you, How soon can I expect the email with the licence?

You can ask the question on this customer Service section. The questions on this section get answered immediately, or faster than our email service.

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I have received an email from you re my question Number 13956 and I want to make some inquiries re just the control board could you send me a email address as using the address that the email was sent to me keeps coming back.

I will check

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The license was purchased and the developer is sending you the license shortly.

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Hello. I purchased a Mach 3 Pro License and have not received it yet. How long should it take to send me the access code ?

Yes, you can send your electronics to us for repair, or retrofit to work with either Mach3, Mach4 or LinuxCNC. You can send us an email at customerService@buildyourcnc.com to set up your appointment.

Some of the types of CNC electronics we will consider.

- We will work on electronics from other manufacturers as long as you are ok with the Mach3, Mach4 or LinuxCNC control software for your CNC machine or CNC router.

- We will repair or retrofit used CNC electronics.

- Some customers find that electronics are overwhelming to put together so we will finish these electronics wiring and assembly for you.

The cost for these includes labor cost for the time it takes to finish the CNC electronics repair or retrofit and for any parts that need to be replaced or added.

Here is an example of CNC electronics that we worked on for a customer:

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Can I send used CNC electronics to you for a retrofit?

No. In general, registration is voluntary. Copyright exists from the moment the work is created. You will have to register, however, if you wish to bring a lawsuit for infringement of a U.S. work.

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DO I HAVE TO REGISTER WITH YOUR OFFICE BE PROTECTED?

All Order questions/concerns should be directly asked via email.
Email: customerservice@buildyourcnc.com

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Hi, I have not received an order that I have a paypal receipt for

Yes, we accept standard credit cards on our shopping cart. All you need to do is enter the credit card information in the payment area.

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DO NOT HAVE PAYPAL ACCOUNT, WITH NO DESIRE TO OBTAIN ONE.

My website does not require tax for anyone outside of Texas. We have a label in the shopping cart, but the amount is $0.00. What is the abbreviation of your province or state?

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I am an international buyer and as such should not have to pay tax. No other company has ever charged tax.

We have sent machines everywhere across the globe and we can work with freight companies to get you a good rate on a shipment. Please email sales@buildyourcnc.com to request a quote.

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Im from chile have you ever send any machine to south america? can i buy only the mechanic and electronic things ( wood parts are much weight)

PC with parallel port and USB port
20awg stranded wires for the motors - http://www.buildyourcnc.com/electronicscombo.aspx
18awg stranded wires for power supply to drivers
24awg stranded wires for breakout board to drivers
(location and spacing of components varies from one person to another, so we do not provide cables/wires)
- General purpose extension cord (cut the female end off) to provide power to power supply
- USB cable to power breakout board
- Parallel cable to communicate to breakout board
- Router
- (optional - instead of router) Spindle with power inverter http://www.buildyourcnc.com/SpindlesAndAccessories.aspx
- (if purchasing spindle with inverter) General purpose extension cord (240v) (cut the female end off) to provide power to power inverter
- End Mill(s) http://www.buildyourcnc.com/ProductsEndMills.aspx
- CAD, and/or CAD-CAM software (to produce geometry, machine operations, and g-code) http://www.buildyourcnc.com/CNCsoftware.aspx
- CNC control software (to read g-code and control machine) http://www.buildyourcnc.com/CNCsoftware.aspx
- If the machine does not have the table included, then a table will need to be built. The rails, chain and chain mounts are included that are used on this table.

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WHAT WOULD NEED TO HAVE A FULLY OPERATIONAL MACHINE?

You can reach us at sales@buildyourcnc.com

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Can you send me an email address please, so I could discuss the possibilities of making your products in the Uk /Europe under a licence agreement. Regards Roger

Please contact customerservice@buildyourcnc.com for help with this.

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I ordered a vacuum pump switch Approval Number:6WJ54852DT519742T my email is sm1omeara@yahoo.com can you send me a confirmation.

If the Shark HD520 has separate drivers for each stepper motor, you will only need to change the controller that connects the computer to the drivers. If the Shark HD520 has the controller and driver all on one board, then you will need to get a controller and one driver for each stepper motor. You can determine if your electronics have independent drivers by opening the electronics enclosure and checking for three boxes each having wires that connect to a stepper motor (or stepper motor connector.

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[468] I have a Shark HD520 and will I have to change all of my controller cards?

You can determine if the country is serviceable by:
- selecting the items you want to purchase on the website
- go to the cart (shopping cart top left of any webpage)
- log in, or register
- Enter the address and click on calculate shipping.

The webpage will return the direct rates and whether your area is serviced or not. Feel free to enter any address as long as you are able to receive the package from that address.

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I would like to order a laser cutter from Greece. Is it possible to send the kit?

If your computer does not have a parallel port, all you will need is a low cost PCI parallel adapter card (these can be found on amazon for $15-$20). If you plan on using a laptop (not recommended) you can try to find a PCMCIA parallel adapter, but many people have frequent issues with this setup. A more expensive solution would be to purchase a USB smooth stepper board. Unfortunately, we do not supply any of these adapters and cannot attest to their reliability.

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ur gay

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DO I HAVE TO A PARALLEL PORT?

If you remove the dust shoe, you should be able to reach the collet to remove the end mill.

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DO HAVE TO REMOVE THE PORTER CABLE 892 ROUTER EVERY TIME CHANGE BIT?

Done.

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Please send purchase receipt of order ID 38964 to whunter@clcair.com