I will check

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The license was purchased and the developer is sending you the license shortly.

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Hello. I purchased a Mach 3 Pro License and have not received it yet. How long should it take to send me the access code ?

Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

The most likely issue here is that your email did not save in our system. Please email us to determine your shipping status and tracking number at customerservice@buildyourcnc.com

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I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.

I created videos that explain how to setup and install the USBasp here:

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I have the AVR programmer USBasp. Should I download and use the sparkfun driver as your tutorial states?

Yes, if you have an ordering or shipping issue, please call us during our normal business hours and we will personally look into the issue.

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Hi I have ordered the ARM Microcontroller Beginners Kit (STM32F0) on the 23rd of April but the shipping has still yet to arrive. I did not create an account at the time of purchasing and I am not in the address I provided anymore. May I know how should I go about this problem

Let me check

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Yes, the order is in our system for the Mach3 license and the Mach3 USB.

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I just logged in using your username and I am able to see your order details in the "[ My Account ]" link at the top of the webpage.

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did you receive my order yesterday, I have not received an email and I am concerned. Norman Guerin

I will check

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The license was purchased and the developer is sending you the license shortly.

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Hello I purchased Mach 3 access code and di not receive it the access code via my email stokesgd@hotmail.com my credit has been charged already

Are you trying to use the MPG (tab), or the keyboard for jogging the motors? You mention 0,0,0, are you trying to home the machine with the "ref all home"?

If you cannot move the motors with the keyboard, check if the jog is enabled.

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[596] I have my motors and limit switches working correctly but I am unable to get any movement from the 'jog step' so that I can set 0,0,0. What should I check

The usual travel time overseas, takes around 1 week to 3 weeks depending on the carrier and service selected.

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Regards   I hope to know the time it takes for shipping by USPS Priority mail international to Jeddah in Saudi Arabia Thank you

The usual travel time overseas, takes around 1 week to 3 weeks depending on the carrier and service selected.

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Regards   I hope to know the time it takes for shipping by USPS Priority mail international to Jeddah in Saudi Arabia Thank you

The usual travel time overseas, takes around 1 week to 3 weeks depending on the carrier and service selected.

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Regards   I hope to know the time it takes for shipping by USPS Priority mail international to Jeddah in Saudi Arabia Thank you

This sounds like a problem with the step (pulse) signal. The driver motors receive two signals from the computer via the board -- one is high or low and tells the motors which direction to turn, one is a square wave pulsed signal(quick that tells the motor to turn or a constant high signal that tells the motor to maintain its position. With an oscilliscope you can check for proper signal at the board. If you bought the board from us, please contact us to arrange a return authorization.

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Have checked stepper motor wires dozens of times and they are wired like diagram says. Stepper motors will not turn under power. I am using laser control option. What should I do?

The USB controller will only work with the Planet-CNC software. This software is well made and will provide great functionality. The planet-cnc software delivers instructions to the microcontroller on the board and the microcontroller will send out the pulse trains needed to move the machine correctly.

There are two main alternatives if you want to use the mach3 software:
First, get a parallel port card and add it to your computer and get a parallel breakout board. If you have a laptop/notebook computer, this will not be possible.
Second, if you have a laptop, or really want to use the USB as the main interface for controlling the machine, you will need to get the smoothstepper board which works with mach3. The price combination is much higher than the USB controller with planet-cnc, but will work with Mach3.

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The planet cnc controller can be prone to electrical interference and has been known to cause such problems. In the first instance try to use a quality double sheilded USB cable, hopefully this will fix your problem. Alternatively you may need to sheild your limit switch, estop and or motor cabling. My pick is that a quality USB cable will fix it though, worked for me.

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I have your USB controller sitting here and want to control it with something other than PlanetCNC control software?

For setting up home proximity sensors on the PoKeys57 board, it's typically recommended to use the designated limit/home terminal or pin. This is because these ports are specifically designed for connecting limit switches or proximity sensors used for homing.

If you've already connected your sensors to the limit/home terminal and they're not functioning properly, here are a few troubleshooting steps you might want to consider:

Check Wiring and Connections: Ensure that the wiring to the sensors is correct and secure. Sometimes a loose connection can cause issues.

Sensor Configuration: Verify that the sensors are properly configured in the software you're using to interface with the PoKeys57 board. This could involve setting the correct sensor type (NPN or PNP), and ensuring the software is looking for the homing signal on the correct pins.

Test Sensors Individually: Disconnect other inputs and test each sensor individually to isolate the issue. This can help determine if the problem is with a specific sensor or the board itself.

Firmware and Software Updates: Ensure that your PoKeys57 board firmware is up to date, and that you're using the latest version of the control software.

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On the pokeys57 board should I use the limit/home plug or just the block next to that plug form setting up home proximity sensors? I have them on the plug now and can not get them to work.

What are the voltage requirements for your proximity switches?

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On the pokeys57 board should I use the limit/home plug or just the block next to that plug form setting up home proximity sensors? I have them on the plug now and can not get them to work.

Thanks for the interest in the book. The can find the book supplemental videos and information here: https://www.buildyourcnc.com/Book.aspx

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I have the book and I am not able to find on the website, the link to download the spreadsheet that has the parts cut list. I also cannot find the link to the construction videos.

We generally use the USB to power the interface (breakout board). The current from the computer is sufficient to supply the breakout board.

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I have a blue brew break-out board. Do I use a seprate power supply for it and what amp output should it have if used.

We generally use the USB to power the interface (breakout board). The current from the computer is sufficient to supply the breakout board.

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I have a blue brew break-out board. Do I use a seprate power supply for it and what amp output should it have if used.

Not a problem. We will make sure to adjust your order.

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Hi. i have a mistake in my order this morning and wish to order 3-#25 (3(/8 id) sprokets and NOT #35S