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Question #: 13464

Question: I need to change my address before I order parts.

Current Solution

The shipping address is taken during the checkout process in the cart. If you have already placed an order, but need to change the address, please give us a call at the number at the top right of the webpage.

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Other Possible Solutions to this Question

  • just placed an order for 2 nema 34 and 1 24 stepper motors i meant to have be 1, 34 and 2, 24 stepper motors. I need to change that before shipping

    We will make sure that order is changed prior to shipping.

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    just placed an order for 2 nema 34 and 1 24 stepper motors i meant to have be 1, 34 and 2, 24 stepper motors. I need to change that before shipping

  • I just submitted an order but would like to add an item to it before it ships

    In regards to adding more items to a previous purchase, please email or call: customerservice@buildyourcnc.com/281-815-7701, so we can stop the previous shipment and add the items you wish to add to the previous order.

    Also depending on size and weight of the new item, a additional coverage price for shipping might be required.

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    I just submitted an order but would like to add an item to it before it ships

  • I need to place an order by school purchase order

    BuildYourCNC accepts purchase orders by email for most educational systems. Please email your purchase order to customerservice@buildyourcnc.com. Please be sure to include itemized descriptions of everything you need to order, and use the website to calculate appropriate shipping costs. Please also indicate if you are tax-exempt and include the shipping address for where the goods will be delivered. Standard terms are NET 30, so you will need to settle all pending invoices within 30 days of receipt of goods.

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    I need to place an order by school purchase order

  • I placed my order online and selected local pick up. How will I know when the order can be picked up and what is the address?

    When an order is complete, and is for local pickup, you will be called by the shipping department to let you know it is ready. At that time you will be given the address.

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    I placed my order online and selected local pick up. How will I know when the order can be picked up and what is the address?

  • where do I go to change my password

    To change your password, you will need to go to the log-in page (top of screen, left hand side) and enter your username in the password reset section.
    You will receive a temporary password via email to log-in and change your password.

    Click the link to add information to this solution:
    where do I go to change my password

  • Is there any way i can order replacement wooden parts for a cnc machine

    Yes, you can order replacement wooden parts, but since we don't have them as products on the website, you will need to call us directly using the number at the top right corner of the website by hovering over "need help?"

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    Is there any way i can order replacement wooden parts for a cnc machine

  • I need a copy of an invoice. Can you tell me how to find a printable version of a recent order?

    Invoices are generally attached to order confirmation emails. If you did not receive an order confirmation with an invoice attached, please contact us by phone 281-815-7701 or email customerservice@buildyourcnc.com and we will provide a copy of the invoice for you.

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    I need a copy of an invoice. Can you tell me how to find a printable version of a recent order?

  • [468] I have a Shark HD520 and will I have to change all of my controller cards?

    If the Shark HD520 has separate drivers for each stepper motor, you will only need to change the controller that connects the computer to the drivers. If the Shark HD520 has the controller and driver all on one board, then you will need to get a controller and one driver for each stepper motor. You can determine if your electronics have independent drivers by opening the electronics enclosure and checking for three boxes each having wires that connect to a stepper motor (or stepper motor connector.

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    [468] I have a Shark HD520 and will I have to change all of my controller cards?

  • How do I change my password on your site for logging in

    To change your password, you will need to go to the log-in page (top of screen, left hand side) and enter your username in the password reset section.
    You will receive a temporary password via email to log-in and change your password.

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    How do I change my password on your site for logging in

  • How can I change my account's email?

    Re-register and then send an email to me with your name for any order that you have in the system and I will assign the new email to your customer record so you can see your orders in the "My Accounts" section of the website.

    Click the link to add information to this solution:
    How can I change my account's email?

  • I want to increase my travel speeds. Can I change the lead screw to make my machine quicker?

    Changing your lead screws from a tight to a lose lead will definitely make your machine move faster as long as your stepper motors can handle the new torque that the lead screws will impose.

    Here is an example of a speed change from one lead screw to another:
    - Existing constants in the example: Stepper Motor steps 200, microstepping 1/8 making the total steps 200 * 8 = 1600.
    - Old lead screw: 1/2" allthread = 13 threads per inch (UNC)
    - New Lead Screw: 1/2" 5 starts, 10 TPI = 10 / 5 = 2 turns per inch

    Old lead screw would achieve a steps per inch of:
    1600 / (1 inch / 13 turns) = 20,800 steps per inch (You can also express the calculation as 1600 * 13 = 20,800 steps/inch)

    New lead screw would achieve a steps per inch of:
    1600 / (1 inch / 2 turns) = 3200 steps per inch

    You can see that the new lead screw requires far fewer steps to get to the same length of travel. If you maintained the same velocity for both examples, the new lead screw would travel the same distance 13/2 = 6.5 times faster. So, if your velocity was say 10 ipm, your new velocity would be 65 ipm. That would translate to far fewer burned edges and longer end mill life!

    Just remember, confirm that your motors will be able to handle the new lead screw. You will need to reduce the steps/inch causing the motor torque to increase quite a bit, so you should be fine.

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    I want to increase my travel speeds. Can I change the lead screw to make my machine quicker?

  • How do I enter tax exemption for my order?

    Dealing with Tax Exemption forms, please refer to contacting us at customerservice@buildyourcnc.com

    Additional Information:

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    How do I enter tax exemption for my order?

  • I need to replace the on board computer of my laser engraving machine

    What model laser cutter and engraver do you have? What is the model number of the laser controller within the laser cutter and engraver?

    Additional Information:
    VLS660 ULS machine

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    VLS660 ULS machine

    Additional Information:
    replace CPU on a ULS VLS660 laser Machine

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    replace CPU on a ULS VLS660 laser Machine

    Additional Information:
    VLS660

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    I need to replace the on board computer of my laser engraving machine

  • May I get the parts delivered to me directly in India?

    Yes, the customer will need to sign our NDA (Non Disclosure Agreement) form and send it back to us. We will then send the dxf of the specific updated part of the machine.

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    Click the link to add information to this solution:
    May I get the parts delivered to me directly in India?

  • CAN I GET DXF FILES FOR THE UPDATED PARTS OF MY MACHINE?

    Yes, the customer will need to sign our NDA (Non Disclosure Agreement) form and send it back to us. We will then send the dxf of the specific updated part of the machine.

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    -1 OR 2+416-416-1=0+0+0+1 --

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    -1 OR 2+291-291-1=0+0+0+1

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    -1' OR 2+657-657-1=0+0+0+1 --

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    -1' OR 2+849-849-1=0+0+0+1 or 'WBwHf8k5'='

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    Click the link to add information to this solution:
    CAN I GET DXF FILES FOR THE UPDATED PARTS OF MY MACHINE?

  • how do I get the status of my order?

    If you are needing a status of an order that you purchased from us, you can either log-in and click on the "My Account" link at the top, or call us at 281-815-7701.

    The "My Account" link will contain all of the orders and tracking numbers associated with those orders. If the order does not contain a tracking number, call us to get a status of the order. In most cases, we will call you first if there is a backorder in our inventory.

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    how do I get the status of my order?

  • I need info on connecting my vfd to run via mach3. Any videos please? Thanks.

    I will be making a video on controlling the VFD via Mach3 shortly.

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    I need info on connecting my vfd to run via mach3. Any videos please? Thanks.

  • Which 3 axis combo pack should I order to replace my millstar3 motors on my full size knee mill

    Measure the frame of the motors and the length of the motor. This should give a good idea on the type of motor and the torque. If you know the torque, please provide this information as well.

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    Which 3 axis combo pack should I order to replace my millstar3 motors on my full size knee mill

  • HOW DO ADDRESS THE DANGER OF THESE CNC MACHINES

    These machines are inherently dangerous. Before the machine moves, the machine should be clear of any person by a dimension of at the distance of a persons reach plus a few more feet. This is the policies we institute in our shop and what is recommend to all of our customers. Treat these machines as you would treat any major power tool in the shop.

    With that said, you can certainly add some protective parts, but still keep folks away even with those installed. I would use the gantry side to do all of the mounting of the protective parts. Consider using sheet metal that you can bend and make a simple installation right on the gantry side.

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    HOW DO ADDRESS THE DANGER OF THESE CNC MACHINES

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