You can determine if the country is serviceable by:
- selecting the items you want to purchase on the website
- go to the cart (shopping cart top left of any webpage)
- log in, or register
- Enter the address and click on calculate shipping.

The webpage will return the direct rates and whether your area is serviced or not. Feel free to enter any address as long as you are able to receive the package from that address.

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I would like to order a laser cutter from Greece. Is it possible to send the kit?

Ok. Email me at customerservice@buildyourcnc.com to setup the return.

Thanks.

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I would like to return the Mach3 USB CNC Interface I just received. I am not continuing the project requiring it.

We will make sure that order is changed prior to shipping.

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just placed an order for 2 nema 34 and 1 24 stepper motors i meant to have be 1, 34 and 2, 24 stepper motors. I need to change that before shipping

It will be very soon. We are developing a mount for a 40W laser tube for the blackToe, blackFoot and greenBull. This will be available within 2 months.

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I would like to add laser option to my cnc mill. Is this possible?

We have been quite busy during the Holiday season which is normal. This may result in extended lead times. If you would like to speak to a representative about your order please call 281-815-7701 or email customerservice@buildyourcnc.com and someone will advise you when to expect your order.

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How long does processing typically take before a Blacktooth laser cutter ships? I see a week on a lot of the answers, but my order is pushing two. Since bad luck tends to follow me around, I just want to make sure I'm still in the realm of normal processing time.

If you are located near Houston, Texas area you can stop by our shop. If you are not near us, you can check in our forums, and see if you can find someone in your area that has one of our machines, and would be willing to let you come see it in action.

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I WOULD LIKE TO KNOW IF THERE IS A STORE OR SHOP WHERE CAN SEE THE PRODUCT AND BUY IT?

The shipping address is taken during the checkout process in the cart. If you have already placed an order, but need to change the address, please give us a call at the number at the top right of the webpage.

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I need to change my address before I order parts.

Yes, You can order, only you need supply the information of the machine.

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Is it possible to order just the gantry assembly for the black toe machine?

This is a good video on how to do a vacuum table

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Do you have any videos or plans for how to make a strong table for a large CNC router? I saw the torsion box videos but would like some more guidance on how to build just a good table.

To determine the status of your order, simply log in and click on the "[My Account]" link at the top of the page. If you purchased as a guest, you will need to call the office to determine the status and get the tracking number for your order.

The office phone number can be found by clicking "Need Help?" is located at the top right of all buildyourcnc.com web pages.

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I placed an order for a 4th axis with tailstock on Wednesday and was just wanting to check on the shipment status. I'm needing the item early next week and need to confirm that it will arrive in time. Thank you.

We only have these models in SketchUp. Is that a format that will be acceptable?

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Anything with basic profile dimensions will work just fine.

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Would you be able to supply solidworks files for the laser nozzle, mirror mounts, & laser tube? I plan to build a laser engraver and would like to model everything up before i start building to make sure it all fits.

CNC kits normally take 5-7 business days but during busy periods this can increase.

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Hello, I purchased a cnc kit 3 days ago and I would like to know how long does it take to prepare a shipment? thanks

We will make that adjustment on your order.

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I would like my kit (34B888940C6150059) to include 110VAC option. Who do I contact?

If you were logged in when you made the purchase, you can click the "My Account" link at the top of any page on this website and see all of your orders, order line items (with direct links to these items), and shipment information.

Here is a link to the "My Account" page for your convenience:
https://www.buildyourcnc.com/CustomerInfo.aspx

I did not see your username on your internal customer record, so I added this username and you should be able to see the information in the "My Account" page.

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I just tested your accounts page and the cable carrier links are in there. Thanks and please let me know if you need further assistance.

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I have purchased cable carrier chain and would like to know if you could send me a copy of that order as I need to purchase extra lengths of the links I bought. Thanks

You can find the cost of shipping and the delivery times by going to the cart (with the items you intend to purchase) and press calculate shipping. This will give you a list of carriers and their expected delivery times.

If you are purchasing a machine kit or assembled machine, it will take between 2 to 5 weeks. Kits typically take 2 weeks before shipping and assembled machines typically take 5 or more weeks depending on how many machines we are assembling at the moment.

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I would like to ask how long does it take to deliver an item to Egypt? and which shipping company will deliver the item me? and if possible, i'd like to know the total cost of the item and the shipping . . many regards

Please call during business hours 9 AM through 5 PM Central Standard Time and you phone call will be answered. If it is not answered it is likely because there is another customer on the line. If you have left a voice mail, it will be returned once we are notified of it. Thank You

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I would like to speak with someone about your products. I have called and left voice mails.

Please call during business hours 9 AM through 5 PM Central Standard Time and you phone call will be answered. If it is not answered it is likely because there is another customer on the line. If you have left a voice mail, it will be returned once we are notified of it. Thank You

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I would like to speak with someone on the phone. Sales has not returned 4 call. Please assist.

There is no current solution to bond the ends of a timing belt as this would cause a weak link in the belt. If you know that the part of the belt that is held together will not be pass around the pulley, then you can mechanically bond this part of the belt. Otherwise, it would be best to design the axis of your machine's mechanical system so that the timing belt is pinned at both ends.

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I would like to make my own custom length XL belt and would like to know what to use to join ends?

For order inquiries please call us at 281-815-7701 or email customerservice@buildyourcnc.com. Thank You!

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I would like to add to my oder as well. I had the two nema 34 needing to go to 1 and the one nema 24 going to two. i need lead screws and couplings