Let me check

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Yes, the order is in our system for the Mach3 license and the Mach3 USB.

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I just logged in using your username and I am able to see your order details in the "[ My Account ]" link at the top of the webpage.

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did you receive my order yesterday, I have not received an email and I am concerned. Norman Guerin

What item are you interested in buying?

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You did answer my question! My question is can I buy it here with you it not available in our area

We are offering this very soon!

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I am in the market to purchase a laser machine in the next 4 - 8 weeks. will there be an option by then. It is a deciding factor for me.

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I was wanting a 80w laser can that be an option when ordering?

You can determine if the area is serviceable by:
- selecting the items you want to purchase on the website
- go to the cart (shopping cart top left of any webpage)
- log in, or register
- Enter the address and click on calculate shipping.

The webpage will return the direct rates and whether your area is serviced or not. Feel free to enter any address as long as you are able to receive the package from that address.

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WAS WONDERING IF YOU COULD TELL ME WHETHER OR NOT SHIP ANY OF YOUR KIT PRODUCTS TO THE UK?

For questions related to shipping, please call us and we will provide a status of your shipment, or you can use your tracking number to determine the status from the carrier. The tracking number is in the email we sent.

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Is my last order shipped or not? I got one email saying it was shipped, another saying it was out of stock. Transaction ID ETYPB70EBCBD

These antibacklash nuts are right-handed acme threads with 5 starts.

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[365] I had ordered 3 and they appear to be left handed threads. I did not see a specification when ordering. Is this mentioned somewhere?

Invoices are generally attached to order confirmation emails. If you did not receive an order confirmation with an invoice attached, please contact us by phone 281-815-7701 or email customerservice@buildyourcnc.com and we will provide a copy of the invoice for you.

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I need a copy of an invoice. Can you tell me how to find a printable version of a recent order?

That order did not show up in our system. We searched and found it in our PayPal activity. We are sending it today. My apologies for this.

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I received my order, thank you. However the collet nut will not fit my Porter Cable 690, the threads are too coarse. Can you please send the correct nut, and I will return the wrong nut.
Thank you,
Tom

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I believe the wrench is different also.

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Ok. I will send the correct wrench and collet nut.

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It’s Monday 11-16, and I have not received the nut and wrench. Have you shipped it yet?

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Let me check.

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The set of collets and nut/spanner came straight from the supplier PreciseBits. I am working to understand what went wrong and get it resolved.

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Do you have any new info on the status?

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It’s now Dec 2nd, I ordered this on Oct 7th. No resolution yet! Still waiting, Not very happy.

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I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.

Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

The most likely issue here is that your email did not save in our system. Please email us to determine your shipping status and tracking number at customerservice@buildyourcnc.com

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I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.

Yes, you can order replacement wooden parts, but since we don't have them as products on the website, you will need to call us directly using the number at the top right corner of the website by hovering over "need help?"

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Is there any way i can order replacement wooden parts for a cnc machine

Invoices are generally attached to order confirmation emails. If you did not receive an order confirmation with an invoice attached, please contact us by phone 281-815-7701 or email customerservice@buildyourcnc.com and we will provide a copy of the invoice for you.

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Can you send me a receipt of recent order with ID: wqlzazyywn to wqlzazyywn@gmail.com?

You can find a diagram that describes the pin-out for the 2.5 am Driver that is intended for the 3D Printer Main Board, but can be used as a standalone driver as well.

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Where is the diagram located?

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Is there a diagram or schematic showing which pin on the 3D printer driver is ABCD?

The plans or DXF files are not offered. We sell the machines as kits or fully assembled. The kits are very well priced and will most likely cost less if materials and labor than working from plans (this comes from feedback from many customers that built similar machines from plans).

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co you sell plans so I can cut my own laser setup??

We do not offer any free plans. We offer the CNC Scratch Build Kit which includes plans to build a CNC machine from scratch. You can find more information about this by clicking on this link https://buildyourcnc.com/cnckitintro.aspx

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WTF!! It says right on your utube page free plans available. I'll paste it from Utube right here.(DIY CNC Router for Under $900 - Free Plans Available) Very misleading, I spent a lot of time looking for this stuff and am lucky I found this because apparently none of its available for free. Very misleading, dishonest sales tactics. I'm sure you've made money conning honest people out of there money but your not gonna get shit from me. After reading what other people here have written, and the fact that you lie about the cost, at least on UTUBE, It is clear your a liar and a piece of shit. carry on though by all means and continue making money being a liar.

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So maybe you should edit your YT post that says you DO have free plans?

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I was told you have some free CNC machine plans. I can't find them. Where are they?

Yes. We will send you an invoice for your order poste haste. Thanks you for your order and we apologize if this has caused you an inconvenience.

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Thank you very much! I really appreciate it.

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I received my package and everything looks perfect but there wasn't an invoice in it. Can you please send me an invoice for my order? My tracking number was 9405511699000982499109.

Give us a call and we will email you a receipt immediately.

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Can I get a receipt of my online order? I ordered it without having An account.

Mounting the extruder to the whiteAnt can be done a couple of ways. One is to take the 4 mounting holes located at the lower portion of the z-axis rail support and use long screws protruding out. Take a thinner material and drill the four holes matching the locations of the 4 screws and screw on nuts to hold it in place. The other option would be to use the metal bracket and fasten to the edge of the rail support.

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CAN YOU GIVE ME SOME HELP OR POINT IN THE RIGHT DIRECTION TO INCORPORATE MK 7 EXTRUDER WITH BOOK PLANS FOR 3D PRINTER?

Not a problem. We will make sure to adjust your order.

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Hi. i have a mistake in my order this morning and wish to order 3-#25 (3(/8 id) sprokets and NOT #35S