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Question #: 14827

Question: I thought I was ordering a part. I did not want any schematic or plans. Can you cancel my order?

Current Solution

Please keep my order in place. I have found that it is a physical part not a plan. So do not cancel the order. Thank you

Additional Information:
Please keep my order in place. I have found that it is a physical part not a plan. So do not cancel the order. Thank you

Respond:

Other Possible Solutions to this Question

  • did you receive my order yesterday, I have not received an email and I am concerned. Norman Guerin

    Let me check

    Additional Information:
    Yes, the order is in our system for the Mach3 license and the Mach3 USB.

    Additional Information:
    I just logged in using your username and I am able to see your order details in the "[ My Account ]" link at the top of the webpage.

    Click the link to add information to this solution:
    did you receive my order yesterday, I have not received an email and I am concerned. Norman Guerin

  • You did answer my question! My question is can I buy it here with you it not available in our area

    What item are you interested in buying?

    Click the link to add information to this solution:
    You did answer my question! My question is can I buy it here with you it not available in our area

  • I was wanting a 80w laser can that be an option when ordering?

    We are offering this very soon!

    Additional Information:
    I am in the market to purchase a laser machine in the next 4 - 8 weeks. will there be an option by then. It is a deciding factor for me.

    Click the link to add information to this solution:
    I was wanting a 80w laser can that be an option when ordering?

  • WAS WONDERING IF YOU COULD TELL ME WHETHER OR NOT SHIP ANY OF YOUR KIT PRODUCTS TO THE UK?

    You can determine if the area is serviceable by:
    - selecting the items you want to purchase on the website
    - go to the cart (shopping cart top left of any webpage)
    - log in, or register
    - Enter the address and click on calculate shipping.

    The webpage will return the direct rates and whether your area is serviced or not. Feel free to enter any address as long as you are able to receive the package from that address.

    Click the link to add information to this solution:
    WAS WONDERING IF YOU COULD TELL ME WHETHER OR NOT SHIP ANY OF YOUR KIT PRODUCTS TO THE UK?

  • Is my last order shipped or not? I got one email saying it was shipped, another saying it was out of stock. Transaction ID ETYPB70EBCBD

    For questions related to shipping, please call us and we will provide a status of your shipment, or you can use your tracking number to determine the status from the carrier. The tracking number is in the email we sent.

    Click the link to add information to this solution:
    Is my last order shipped or not? I got one email saying it was shipped, another saying it was out of stock. Transaction ID ETYPB70EBCBD

  • I need a copy of an invoice. Can you tell me how to find a printable version of a recent order?

    Invoices are generally attached to order confirmation emails. If you did not receive an order confirmation with an invoice attached, please contact us by phone 281-815-7701 or email customerservice@buildyourcnc.com and we will provide a copy of the invoice for you.

    Click the link to add information to this solution:
    I need a copy of an invoice. Can you tell me how to find a printable version of a recent order?

  • I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.

    That order did not show up in our system. We searched and found it in our PayPal activity. We are sending it today. My apologies for this.

    Additional Information:
    I received my order, thank you. However the collet nut will not fit my Porter Cable 690, the threads are too coarse. Can you please send the correct nut, and I will return the wrong nut.
    Thank you,
    Tom

    Additional Information:
    I believe the wrench is different also.

    Additional Information:
    Ok. I will send the correct wrench and collet nut.

    Additional Information:
    It’s Monday 11-16, and I have not received the nut and wrench. Have you shipped it yet?

    Additional Information:
    Let me check.

    Additional Information:
    The set of collets and nut/spanner came straight from the supplier PreciseBits. I am working to understand what went wrong and get it resolved.

    Additional Information:
    Do you have any new info on the status?

    Additional Information:
    It’s now Dec 2nd, I ordered this on Oct 7th. No resolution yet! Still waiting, Not very happy.

    Click the link to add information to this solution:
    I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.

  • Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

    Sure, let me check.

    Additional Information:
    Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

    Click the link to add information to this solution:
    Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

  • I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.

    The most likely issue here is that your email did not save in our system. Please email us to determine your shipping status and tracking number at customerservice@buildyourcnc.com

    Click the link to add information to this solution:
    I ordered the Mach 3 usb controller board on the 1st and I have not received an order conformation or shipping confirmation. My account was charged however.

  • Is there any way i can order replacement wooden parts for a cnc machine

    Yes, you can order replacement wooden parts, but since we don't have them as products on the website, you will need to call us directly using the number at the top right corner of the website by hovering over "need help?"

    Click the link to add information to this solution:
    Is there any way i can order replacement wooden parts for a cnc machine

  • Can you send me a receipt of recent order with ID: wqlzazyywn to wqlzazyywn@gmail.com?

    Invoices are generally attached to order confirmation emails. If you did not receive an order confirmation with an invoice attached, please contact us by phone 281-815-7701 or email customerservice@buildyourcnc.com and we will provide a copy of the invoice for you.

    Click the link to add information to this solution:
    Can you send me a receipt of recent order with ID: wqlzazyywn to wqlzazyywn@gmail.com?

  • Is there a diagram or schematic showing which pin on the 3D printer driver is ABCD?

    You can find a diagram that describes the pin-out for the 2.5 am Driver that is intended for the 3D Printer Main Board, but can be used as a standalone driver as well.

    Additional Information:
    Where is the diagram located?

    Click the link to add information to this solution:
    Is there a diagram or schematic showing which pin on the 3D printer driver is ABCD?

  • co you sell plans so I can cut my own laser setup??

    The plans or DXF files are not offered. We sell the machines as kits or fully assembled. The kits are very well priced and will most likely cost less if materials and labor than working from plans (this comes from feedback from many customers that built similar machines from plans).

    Click the link to add information to this solution:
    co you sell plans so I can cut my own laser setup??

  • I was told you have some free CNC machine plans. I can't find them. Where are they?

    We do not offer any free plans. We offer the CNC Scratch Build Kit which includes plans to build a CNC machine from scratch. You can find more information about this by clicking on this link https://buildyourcnc.com/cnckitintro.aspx

    Additional Information:
    WTF!! It says right on your utube page free plans available. I'll paste it from Utube right here.(DIY CNC Router for Under $900 - Free Plans Available) Very misleading, I spent a lot of time looking for this stuff and am lucky I found this because apparently none of its available for free. Very misleading, dishonest sales tactics. I'm sure you've made money conning honest people out of there money but your not gonna get shit from me. After reading what other people here have written, and the fact that you lie about the cost, at least on UTUBE, It is clear your a liar and a piece of shit. carry on though by all means and continue making money being a liar.

    Additional Information:
    So maybe you should edit your YT post that says you DO have free plans?

    Click the link to add information to this solution:
    I was told you have some free CNC machine plans. I can't find them. Where are they?

  • I received my package and everything looks perfect but there wasn't an invoice in it. Can you please send me an invoice for my order? My tracking number was 9405511699000982499109.

    Yes. We will send you an invoice for your order poste haste. Thanks you for your order and we apologize if this has caused you an inconvenience.

    Additional Information:
    Thank you very much! I really appreciate it.

    Click the link to add information to this solution:
    I received my package and everything looks perfect but there wasn't an invoice in it. Can you please send me an invoice for my order? My tracking number was 9405511699000982499109.

  • Can I get a receipt of my online order? I ordered it without having An account.

    Give us a call and we will email you a receipt immediately.

    Click the link to add information to this solution:
    Can I get a receipt of my online order? I ordered it without having An account.

  • CAN YOU GIVE ME SOME HELP OR POINT IN THE RIGHT DIRECTION TO INCORPORATE MK 7 EXTRUDER WITH BOOK PLANS FOR 3D PRINTER?

    Mounting the extruder to the whiteAnt can be done a couple of ways. One is to take the 4 mounting holes located at the lower portion of the z-axis rail support and use long screws protruding out. Take a thinner material and drill the four holes matching the locations of the 4 screws and screw on nuts to hold it in place. The other option would be to use the metal bracket and fasten to the edge of the rail support.

    Click the link to add information to this solution:
    CAN YOU GIVE ME SOME HELP OR POINT IN THE RIGHT DIRECTION TO INCORPORATE MK 7 EXTRUDER WITH BOOK PLANS FOR 3D PRINTER?

  • Hi. i have a mistake in my order this morning and wish to order 3-#25 (3(/8 id) sprokets and NOT #35S

    Not a problem. We will make sure to adjust your order.

    Click the link to add information to this solution:
    Hi. i have a mistake in my order this morning and wish to order 3-#25 (3(/8 id) sprokets and NOT #35S

  • Transaction EQEPB4915043, My 2.2Kw Spindle and Inverter showed up without any manual or instructions. Can you provide a manual? Thank you

    The spindle does not come with a manual, however the inverter should come with a manual booklet in the box. The wiring diagram and PD settings for the inverter and spindle (https://www.buildyourcnc.com/item/spindle-inverter-2!2kw-spindle-novfd) can be view together on the spindle page, also you can use a local hardware store extension cord (orange) to connect/wire from your outlet(220V) to your inverter and spindle accordingly from the diagram.

    Additional Information:
    I also received a spindle and inverter without a manual. While the diagrams on the product page were sufficient to get the unit running, there is no documentation anywhere to be found concerning the terminal block that is used for external control. What does one have to do to get a hold of the manual that was supposed to come with the inverter? Manuals for the 220VAC model are plentiful online; however, manuals for the 110VAC model are non-existent.

    Click the link to add information to this solution:
    Transaction EQEPB4915043, My 2.2Kw Spindle and Inverter showed up without any manual or instructions. Can you provide a manual? Thank you

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