Software specific questions for Planet-CNC will have to come from them or other sources as we are not fully equipped to troubleshoot all issues. If the issue is related to motor tuning or setup involving our electronics, then we will gladly assist you. You may contact techsupport@buildyourcnc.com with inquiries.

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What do I need to purchase from you to get me running. I have planet cnc control board but it is difficult contacting them when I need help.

You will probably have post processors like the following listed:
Mach2/3 ATC Arcs (inch)
Mach2/3 ATC Arcs (mm)
Mach2/3 Arcs (inch)
Mach2/3 Arcs (mm)
Mach2/3-WrapX2A ATC Arcs (inch)
Mach2/3-WrapX2A ATC Arcs (mm)
Mach2/3-WrapY2A ATC Arcs (inch)
Mach2/3-WrapY2A ATC Arcs (mm)

If you have an Automatic Tool Changer, use the post processor with the ATC in the name. For most applications and if you don't have an ATC (automatic tool changer), use the Mach2/3 Arcs (inch) or (mm) post processor.




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How do I determine what post processor I have on my shop built CNC. There are about a million to choose from on Vcarve Pro

We have sent machines everywhere across the globe and we can work with freight companies to get you a good rate on a shipment. Please email sales@buildyourcnc.com to request a quote.

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Im from chile have you ever send any machine to south america? can i buy only the mechanic and electronic things ( wood parts are much weight)

We have the LCD but we don't have the pendant just yet.
https://www.newbiehack.com/categories/newbiehack-LCD_Displays_and_LEDs-LCD-20x4

The "newbiehack" website is a website owned by us and is under the PHD Robotics, LLC. Company.

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I just ordered a Pokey57 board. Do you have the pendant and lcd for this?

Connecting drivers from a controller to the driver does not require relays. A controller typically has pins or terminals for Step and Direction. These terminals connect to the driver's Pulse and Direction terminals. For instance for the X axis: if you are connecting from the Mach3 USB controller, you would connect the XD (X axis Direction) terminal to the Driver's DIR+ terminal, and the XP (X axis Pulse) to theDriver's PUL+ terminal, and the GND from the controller to the PUL- and DIR- terminals.

I have thorough step by step instruction for two controllers:
https://buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach3-USB-Board
https://buildyourcnc.com/item/electronicsAndMotors-electronic-component-breakout-Mach4-mach3-USB-ethernet-Board

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When you are talking about relatys, that is all Greek to me. Will a breakout board do what I need to hook up to my drivers?

Are you trying to use the MPG (tab), or the keyboard for jogging the motors? You mention 0,0,0, are you trying to home the machine with the "ref all home"?

If you cannot move the motors with the keyboard, check if the jog is enabled.

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[596] I have my motors and limit switches working correctly but I am unable to get any movement from the 'jog step' so that I can set 0,0,0. What should I check

The redLeaf CNC computer systems will have either Mach3 or LinuxCNC installed as per the customer's request. If the Mach3 license is purchased, the license file will also be installed on the redLeaf CNC computer system.

The Mach3 or LinuxCNC settings will be configured during the assembly of the system. We contact the customer to determine the drive (mechanics) and inertial (weight of gantry and other parts of the gantry) specifications in order to correctly configure the steps per inch, velocity and acceleration.

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I ordered a redLeaf with Mach3 installed. Do you guys configure any of the setting in mach3 or will I need to do that all myself?

You will need a collar or adapter to connect the ID of the #40 sprocket (0.622") and a 1/4" collar with our OD (0.674"). We currently do not have anything in this nature.


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For a 1/4" input shaft the larger #40 sprocket, seem's pretty large for the 1/4" input shaft. So we recommend using a #25 sprocket and #25 roller chain with our NEMA-23 since it will be more compatible arrangement.

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What else from you shop do I need to connect a #40 Drive Sprocket to my nema23 motor, its not so clear

Sure, let me check.

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Your order was shipped out on Tuesday (10/20/2020). I noticed that your email was not stored in the customer record when the order was made. I will send you the tracking number via email now.

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Placed an order for the cable set for the Pokeys57cnc interface on 10/20 but it is not showing up in My Account as being ordered. It was charged to my credit card and I have not had any info that it was received by you.

All parts are shipped from the Tampa Florida area. The time it would take parts to ship to Ontario can vary depending on the size of the parcel and the time it takes customs to clear the shipment. Sometimes it is very quick and other times it can take a very long time, unfortunately. If the parts are purchased and you contact me directly at customerservice@buildyourcnc.com, I can determine in more detail what service would be the most efficient for the item being purchased.

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I live in Ontario, Canada and was wondering what the delivery time might be to my area? Also where do the parts get shipped from?

Once your place an order you should receive an confirmation email automatically. If you did not receive it please check if you entered your email address correctly or if it may have gone to a junk/spam folder. Generally with certain items we specify a lead time and once orders are ready to ship you will be automatically notified with an shipment notification email, assuming your email address was correctly entered. If you have any questions pertaining to orders please contact sales@buildyourcnc.com

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I ordered a WhiteAnt on Dec 5 (saturday). I have never received an order acknowledgement nor a shipping date, but my credit card has been charged. I don't think that is usual. Can you provide an update, please?

If your PC is unable to communicate successfully with the Mach3 USB controller that you purchased, the problem can exist outside of the controller. If the problem is with the controller, then my controller will work. If the problem is not with the controller, then the problem will persist.

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[575] I have one of these but pc says device is faulty. If i buy one from you will you be able to fix such problems

Mach3 license purchases are processed during our working hours of 9 AM - 5 PM Central Standard Time, Monday through Friday. If you order after hours, licensed will generally be sent to your email address the following morning.

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I ordered a Mach3 license to be delivered by email, how long does that take to receive ?

Have you considered reversing the A and B coils on one of the motors to the drivers? This will cause the motor to spin in the opposite direction. This is the easiest method. Using the HEX inverter is a more complex method and not recommended for simple driving tasks.

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I have two nema 34 motors on my gantry and ordered a hex inverter, now I need to wire it correctly. What type of wiring hardware do I need and I will need a wiring diagram also. Please help.

Have you considered reversing the A and B coils on one of the motors to the drivers? This will cause the motor to spin in the opposite direction. This is the easiest method. Using the HEX inverter is a more complex method and not recommended for simple driving tasks.

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I have two nema 34 motors on my gantry and ordered a hex inverter, now I need to wire it correctly. What type of wiring hardware do I need and I will need a wiring diagram also. Please help.

The available options for the blackFoot, is only structural components with hardware, and structure components/hardware with electronic components.
However we currently do not have any plans available for public use/distribution.

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I have a 4x8 CNC and would like to cut my own parts for the Blackfoot. What is the price for the plans and the electronics ?

If you ordered lengths of rail that is not to your specifications, please give us a call and we will replace your order immediately.

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I ordered some hiwin cut to size, I ordered two 17in pieces and received a 34in instead. what can we do about this, am I SOL?

That order did not show up in our system. We searched and found it in our PayPal activity. We are sending it today. My apologies for this.

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I received my order, thank you. However the collet nut will not fit my Porter Cable 690, the threads are too coarse. Can you please send the correct nut, and I will return the wrong nut.
Thank you,
Tom

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I believe the wrench is different also.

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Ok. I will send the correct wrench and collet nut.

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It’s Monday 11-16, and I have not received the nut and wrench. Have you shipped it yet?

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Let me check.

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The set of collets and nut/spanner came straight from the supplier PreciseBits. I am working to understand what went wrong and get it resolved.

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Do you have any new info on the status?

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It’s now Dec 2nd, I ordered this on Oct 7th. No resolution yet! Still waiting, Not very happy.

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I ordered a collet set for a Porter Cable router on 10/7, my card was charged on 10/8. I have not heard anything from you as to when it would ship, or even a confirmation of the order. Please let me know the status.

To control a spindle using the USB CNC interface, you will need a relay board that contains a transistor that can activate the relay with a power source with enough current that can activate the relay. This video explains all of the information you will need to develop this relay circuit:

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i have a breakout usb controller iam using a spindle output to active a relay 5V but it didnt work.... whats the problem, what else i need to active that realy 5v 10A?